Speidr Privacy Policy
Last Updated: February 4, 2020
At Speidr our mission is to create parking solutions in hybrid communities which bring together property owners and drivers in mutually beneficial exchanges. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Speidr does that and how to exercise the choices and rights you have in your information.
1. The Scope of This Policy
2. The Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. How We Store and Protect Your Information
6. Your Rights And Choices Regarding Your Data
7. Children’s Data
8. Links to Third Party Websites
9. Changes to This Privacy Policy
10. Contact Us
The Scope of This Policy
This policy applies to all Speidr users, including Owners and Drivers, and to all Speidr platforms and services, including our apps, websites, features, and other services (collectively, the “Speidr Platform”). Please remember that your use of the Speidr Platform is also subject to our Terms of Service.
The Information We Collect
When you use the Speidr Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with Speidr, we collect the information you provide us, such as your name, email address, vehicle information and payment information. You may choose to share additional info with us for your Owner profile, like your photo and saved addresses (e.g., home or work).
Owner Information. If you register as an Owner, we will collect the information you provide in your profile, including your name, email address, profile photo, home address. We collect the payment information you provide us, including your bank routing numbers. Depending on where you live, we may also ask for additional permit information. We may need additional information from you at some point after you become an Owner, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Owners or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the Speidr Platform
Location Information. The Speidr Platform collects location information (including GPS and WiFi data) differently depending on your Speidr app settings and device permissions as well as whether you are using the platform as a Owner or Driver:
Owners: We collect your device’s precise location when you open and use the Speidr app, including while the app is running in the background. Speidr collects location information whenever a driver makes a booking at that location.
Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background. We also collect precise location for a limited time after booking in order to detect booking incidents, and continue collecting it until a reported or detected incident is no longer active.
Usage Information. We collect information about your use of the Speidr Platform, including booking information like the date, time, spot location, distance, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Speidr Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the Speidr Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens.
Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Speidr Platform and interact with Speidr advertisements, to make your Speidr experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Speidr Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Speidr Platform.
C. Information We Collect from Third Parties
Third Party Services. Third party services provide us with information needed for core aspects of the Speidr Platform and promotions that can enhance your Speidr experience. These third party services include financial service providers and other businesses. We obtain the following information about you from these third party services:
- Information about your participation in third party programs that provide things like financial instruments, such as payment, transaction, and fraud detection information;
- Information to operationalize loyalty and promotional programs, such as information about your use of such programs.
Referral Programs. Friends help friends use the Speidr Platform. If someone refers you to Speidr, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Provide the Speidr Platform;
- Maintain the security and safety of the Speidr Platform and its users;
- Build and maintain the Speidr community;
- Provide customer support;Improve the Speidr Platform;
- andRespond to legal proceedings and obligations.
Providing the Speidr Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
- maintain your account, settings, and preferences;
- Connect drivers and owners for bookings and track their progress;
- Calculate prices and process payments;
- Allow owners and Drivers to connect regarding their booking and to choose to share their location with others;
- Communicate with you about your bookings and experience;
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties;
- andOperate other promotions.
Maintaining the Security and Safety of the Speidr Platform and its Users. Providing you a secure and safe alternative parking experience drives our platform. To do this, we use your personal information to:
- Authenticate users;
- Encourage safe driving behavior and avoid unsafe activities;
- Encourage safe practices for users;
- Find and prevent fraud;
- andBlock and remove unsafe or fraudulent users from the Speidr Platform.
Building and Maintaining the Speidr Community. Speidr works to be a positive part of the community. We use your personal information to:
- Communicate with you about events and promotions;
- Personalize and provide experiences, communications, and advertising to promote and grow the Speidr Platform;
- andHelp facilitate donations you choose to make through the Speidr Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the Speidr Platform;
- andProvide you support or respond to you.
Improving the Speidr Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis;
- Develop new products, features, partnerships, and services;
- Prevent, find, and resolve software or hardware bugs and issues;
- andMonitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
To make the Speidr Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between Speidr Users
Owners and Drivers.
Owner information shared with Driver: Upon finalizing a booking, we share with the Owner the Driver’s booking information such as name, profile photo, vehicle information, rating and information the Driver includes in their Driver profile. Once the booking is finished, we also eventually share the Driver’s rating and feedback with the Owner. (We remove the Driver’s identity associated with ratings and feedback when we share it with Owners, but an Owner may be able to identify the Driver that provided the rating or feedback.)
Driver information shared with Owner: Upon filing a booking, we will share with the Driver the Owner’s spot location, profile photo, rating, today’s time schedule, spot amenities and price per hour.Although we help Owners and Drivers connect with one another to arrange a bookings, we do not share your contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Owner or Driver, including sharing actual contact information with your consent.
B. Sharing With Third-Party Service Providers for Business Purposes
Depending on whether you’re an Owner or a Driver, Speidr may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Speidr Platform’s features and services:
- Personal identifiers, such as your name, address, email address, vehicle information;
- Financial information, such as bank routing numbers, credit/debit card information and any other payment information you provide us;
- Commercial information, such as booking information, Driver/Owner statistics and feedback, and Driver/Owner transaction history;
- Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers;
- andLocation data.We disclose those categories of personal information to service providers to fulfill the following business purposes:
- Maintaining and servicing your Speidr account;
- Processing bookings;
- Providing you customer service;Processing Owner transactions;
- Processing Driver payments;
- Detecting and preventing fraud;
- Providing promotional programs;
- Providing marketing and advertising services to Speidr;
- Providing analytics services to Speidr;
- andUndertaking internal research to develop the Speidr Platform.
C. For Legal Reasons and to Protect the Speidr Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
- Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
- Respond to legal process (such as a search warrant, subpoena, summons, or court order);
- Enforce our Terms of Service;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law;
- orExercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.
D. In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
E. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the Speidr Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as bookings and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights And Choices Regarding Your Data
As explained more below and on our privacy homepage, Speidr provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Speidr Platform.
Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Speidr’s ability to provide you our full range of features and services.
Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Speidr Platform.
Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Speidr Platform does not currently support Do Not Track requests at this time.
Deleting Your Account. If you would like to delete your Speidr account, please visit our support homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
Exercising Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights, please contact us using one of the following methods:
Website: You may visit our privacy homepage to authenticate and exercise rights via our website.Email Webform: You may write to us to exercise rights. Please include your full name, email address, and phone number associated with your use of the Speidr Platform, along with why you are writing, so that we can process your request in an efficient manner.
Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Children’s Data
Speidr is not directed to children, and we don’t knowingly collect personal information from children under the age of 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please contact us at our Support Center.
Links to Third Party Websites
The Speidr Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time as the Speidr Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Speidr Platform or by some other method of communication like email. When you use Speidr, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, we encourage you to contact us.
